Pros and Cons of Sprinklr Social 2024

Benchmark PR and brand KPIs against competition, perform like-for-like comparisons against competitors’ products and identify differentiators and gaps in your offering. Empower your distributed teams to generate more leads and accelerate conversions. Forrester evaluated the 9 providers that matter most in social suites, and Sprinklr was recognized as a leader, with the highest possible scores for 23 of the criteria. Sprinklr was named one of the top 50 products for marketers in G2’s Best Software Awards 2021. Ensure all your engagements are on-brand with custom approval workflows, governance rules and moderation processes. “IKEA is a huge ecosystem, lots of things are happening in lots of places, constantly.

The only social media management platform that is truly optimized for teams of all sizes

The advanced plan in Sprinklr Social is priced at $299 USD/month—but only if you pay annually. There doesn’t appear to be any sort of monthly pricing option either, meaning that you are forced into paying for the entire year in advance. Utilize Sprout’s Instagram integration to create, schedule, publish and engage with posts. Marketers want to know if they are getting a return on their investment (ROI), especially in uncertain economic times. They’re willing to take calculated risks that’ll increase their revenue and help their teams scale.

Employee Advocacy

Large teams need a solution that can accommodate both social novices and highly sophisticated users. If a product is laser-focused on supporting experts, you limit the impact social media can have on the organization. And, when new employees join the organization, they should be able to get started with the technology right away. When employees can’t use a product you’ve invested in, you’re leaving money on the table. Most recently, Sprout was named #1 Best Software Product in G2’s 2024 Software Awards, which means we earned the number one spot compared across products in every software category, not just social media management.

You’d get all of that and more with Agorapulse’s advanced plan, which is just $119 per user per month (when paid annually). To add additional users to Agorapulse, you will pay $119 for each extra user that you need – still far less than the cost of Sprinklr. For example, one of the most loved features of Agorapulse is shared calendars.

Media Monitoring and Analytics

1. Listen to customers in real time with firehose access and official partnerships with 14+ channels.
2. Unsurprisingly, there is no price listed for an Enterprise plan, as they are tailored for each customer.
3. Improve cross-platform customer experiences and reduce agent caseloads by letting customers share knowledge in digital communities — which you can customize and quickly moderate, all in a single application.
4. Customize reports effortlessly, create rich data visualizations and quickly share insights with scheduled exports, automated newsletters and more.

The cost to use Sprinklr Social, even on the self-service “Advanced” pricing plan, is steep and makes the platform out of reach for many small and even mid-market businesses. The lack of access to technical support on Sprinklr’s self-service plan seems like a pretty big dealbreaker, if you ask me. What’s even more concerning is that with the Advanced plan, which is marketed as a “self-service” plan, you are not given access to any the 5 major stock investing strategies for value investors technical support from Sprinklr. Yes, Sprout Social has always believed that customers should try before they buy.

Features related how to use atomic wallet: how do i deposit funds to atomic wallet atomic wallet knowledge base to tracking, measuring, and analyzing content creation processes and content performance. We gather research on modern design in the industry to keep us inspired and sharp. By layering Benchmarking on Listening, we’ve developed a powerful brand health engine. It gets to the heart of trends and sheds light on insights that are hard to unpack. Leverage the combined power of Sprinklr’s specialized AI and generative AI to discover trends, themes and root causes, and get clear actionable recommendations. Achieve an industry-best accuracy of 90%+ with verticalized AI models and business-specific customizations.

Enterprise customers can jump right into using our product after the demo, which makes setup swift. Sprinklr’s self-service plan isn’t the full Sprinklr product, which can set the wrong expectations for customers. Sprout Social’s product organization has a mantra of speed with intentionality. That’s why we’ve developed integrations for TikTok, Reels, Threads and more—they’re critical for our customers. Capture customer feedback on products, generate actionable insights and benchmark against competition by using verticalized AI models.

Detect threats to brand reputation at very early stages, get notified in real time and route insights and alerts to relevant teams to ensure a swift response. Get real-time industry, customer and competitor insights from millions of data sources. Engaging with customers and responding to comments and inquiries via social media channels. Customized AI models, augmented by generative AI and enriched by five years of annotation, optimization, and feedback built on the back of customer experience data.

Integrate third-party data to unlock powerful full-funnel insights in a single, consolidated view. You’d hope for that price you are getting everything and the kitchen sink. But when you look at things closer, you’ll see that some key features that you’d find in other social media management platforms (like Agorapulse) are noticeably absent from Sprinklr. A common complaint from former Sprinklr customers is that even the simplest management tasks on the platform can be extremely difficult. Sprout customers avoid these headaches with features like custom workflows, making day-to-day social media management easier.

Sprout’s reporting tools and integrations make measuring ROI easy

Understand customer feedback on store performance, manage location-specific online reputation and proactively resolve issues. A large North American bank empowered its sales teams to use social media and achieved $69 million in revenue through social selling. beginners guide to pepperstone review 2020 Monitor beyond just text with Sprinklr’s AI-powered image detection capabilities and unlock insights based on visual data. Effective integration with social media networks, including the ability to monitor, publish and respond. Scheduling posts to various social media channels and profiles from one interface.

Sprout’s 2023 acquisition of Repustate is a testament to our ongoing investments in AI. This partnership enables us to magnify and build upon our in-house AI offerings so that teams can unlock the full potential of social, faster. Product intentionality also informs our decisions to enhance existing solutions. For example, when we rebranded the product formerly known as Bambu to Employee Advocacy, we integrated the tool more deeply with Sprout so that advocacy and brand social posts could be published all in one place. One of the world’s largest telecom companies reduced social media response time by 70% after automating listening and alerts. Sprinklr helped Microsoft connect at scale with individual customers — across 80 different brands and 1,800 social accounts — while maintaining the brand’s strong reputation throughout.

Take your social media management to the next level by integrating consumer intelligence, marketing and customer service on a single platform. Sprout Social helps you understand and reach your audience, engage your community and measure performance with the only all-in-one social media management platform built for connection. We believe Sprout Social offers the most robust and cohesive social media solution, built to scale. But when you’re making this kind of investment, spending dollars on a powerful tool isn’t enough—you want assurance that you’re investing in a great partnership. This makes reliable customer support essential when picking a social media management tool. Enterprise organizations manage multiple social accounts for various business units, brands and/or locations, making centralized management even more essential.

We’ll draw from G2, the world’s largest software marketplace for customer reviews, to break down the attributes that mean the most to your brand; like innovation, return on investment and customer care. G2 connects over 80 million people in the industry so they can make better software decisions, fueled by the authenticity of peer reviews. Wells Fargo ensures a consistent voice and seamless customer experience across all social channels with Sprinklr’s unified social suite. Sprinklr Social’s advanced plan is only a good option if you don’t think you’ll need any technical support. Which seems like a pretty unlikely scenario, as some G2 user reviews flat out state that the platform is difficult to learn and requires a lot of setup on the backend for it to work properly.

Increase the ROI of your content with AI-powered integrated insights and reuse; save time by enabling agile marketing with automated workflows; and manage brand risk with enterprise governance. Unlock AI-powered, real-time contact center analytics — and uncover the actionable insights to trigger improvements in proactive customer care and reduce inbound contact volume. The world’s leading digital-first, proactive customer experience solution. In fact, we have one of the best support teams in the industry, according to many user reviews found on G2, TrustRadius, and Capterra. Let’s break down an example of what the cost would look like for a social media team of five people using Agorapulse, when compared to Sprinklr’s pricing plan. Most importantly, they should be able to try the full product, not a slimmed down version.